Veterans Compass — Terms of Service

1. Acceptance of terms

By accessing or using Veterans Compass (veteranscompass.com.au) you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms do not use the platform.

These Terms constitute a binding legal agreement between you ("you", "the user", "the veteran") and Veterans Compass (ABN 15 908 938 833) ("we", "us", "Veterans Compass").

2. Nature of the service

2.1 Veterans Compass is a document organisation and claim preparation tool. It is designed to help you organise your evidence, identify relevant Statements of Principles (SOPs) issued by the Repatriation Medical Authority (RMA), and prepare documentation for your own DVA Initial Liability claim.

2.2 Veterans Compass is NOT:

• A legal advice service
• A medical advice service
• A DVA-accredited claims agent or advocate
• A predictor of DVA claim outcomes
• A substitute for professional legal or medical advice
• An eligibility assessment service

2.3 Nothing on Veterans Compass constitutes legal advice, medical advice, or a representation that your claim will succeed. SOP matching identifies potential pathways — it does not determine entitlement. DVA assesses each claim individually based on your evidence.

2.4 You acknowledge that DVA claim outcomes depend on many factors outside Veterans Compass's control, including the quality and completeness of your evidence, DVA's assessment processes, and changes to legislation or policy.

3. User responsibilities

3.1 You are solely responsible for:

• The accuracy and completeness of all information and documents you upload
• Your decision to lodge or not lodge a DVA claim
• How you use the information provided by Veterans Compass
• Seeking independent legal or medical advice before making decisions about your claim
• The outcome of any DVA claim you lodge

3.2 You must not upload documents belonging to another person without their explicit written consent.

3.3 You must not use Veterans Compass to prepare claims on behalf of other veterans unless you are a licensed advocate or legal practitioner and have obtained appropriate consent.

3.4 You acknowledge that Veterans Compass provides educational and organisational tools only. You remain fully responsible for any decisions made based on information provided by the platform.

4. AI processing and document extraction

4.1 Veterans Compass uses Anthropic's Claude AI to extract information from uploaded documents. By uploading documents you explicitly consent to this processing.

4.2 AI extraction is automated and may contain errors, omissions or inaccuracies. You must review all AI-extracted information for accuracy before relying on it.

4.3 Veterans Compass makes no warranty that AI extraction will be accurate, complete or suitable for your purposes.

4.4 You are solely responsible for verifying the accuracy of any information extracted from your documents before including it in a DVA claim submission.

4.5 Anthropic processes document content solely to return extracted information and does not store or retain your documents. See our Privacy Policy for full details.

5. SOP matching and claim readiness

5.1 SOP matching is an automated process that identifies Statements of Principles that may be relevant to your claimed condition. A match does not mean:

• You are entitled to DVA compensation
• Your claim will be accepted
• The matched SOP factors apply to your specific circumstances
• You have sufficient evidence to support a claim

5.2 The claim readiness score reflects the completeness of evidence you have uploaded. It is not a prediction of DVA's decision.

5.3 SOP instruments are issued by the Repatriation Medical Authority and may be amended or replaced. Veterans Compass makes reasonable efforts to maintain an up-to-date database but does not warrant that SOP information is current at the time of your use.

5.4 You should verify SOP information independently at rma.gov.au before lodging any claim.

6. Disclaimer of warranties

6.1 Veterans Compass is provided "as is" and "as available" without warranty of any kind, express or implied.

6.2 To the maximum extent permitted by Australian law, we expressly disclaim all warranties including but not limited to:

• Accuracy, completeness or currency of SOP information
• Accuracy of AI document extraction
• Fitness for a particular purpose
• That use of the platform will result in a successful DVA claim
• That the platform will be uninterrupted, error-free or secure

6.3 We do not warrant that the information provided is current, accurate or complete. SOP legislation changes regularly and it is your responsibility to verify all information.

7. Limitation of liability

7.1 To the maximum extent permitted by the Australian Consumer Law and other applicable legislation, Veterans Compass and its officers, employees, contractors and agents will not be liable for any:

• Loss of DVA compensation or entitlements
• Rejected DVA claims
• Reliance on SOP matching results
• Errors in AI document extraction
• Indirect, consequential, special or incidental loss or damage
• Loss of data
• Loss of opportunity or economic loss

7.2 Where liability cannot be excluded by law, our total liability to you is limited to the amount you paid for the service in the 12 months preceding the claim — being a maximum of $49 AUD.

7.3 You acknowledge that Veterans Compass is a preparation and organisational tool only and that the ultimate responsibility for your DVA claim and its outcome rests entirely with you.

8. Indemnity

8.1 You agree to indemnify, defend and hold harmless Veterans Compass and its officers, employees and contractors from and against any claims, damages, losses, costs and expenses (including legal fees) arising from:

• Your use of the platform
• Your violation of these Terms
• Documents you upload
• Claims you lodge with DVA based on information from Veterans Compass
• Any reliance on information provided by the platform

9. Payment and refunds

9.1 The platform is available on a free tier (1 claim, 3 document uploads lifetime) and a paid tier ($49 AUD one-time payment for unlimited claims and documents).

9.2 All payments are processed securely through Stripe. Veterans Compass does not store your payment card details.

9.3 Refunds are available within 7 days of purchase provided you have not:

• Used the AI document analysis feature on any document, OR
• Generated a Claim Preparation Report

9.4 Once AI analysis has been run or a report has been generated the payment is non-refundable.

9.5 To request a refund within the eligible period contact support@veteranscompass.com.au

9.6 Nothing in this refund policy limits your rights under the Australian Consumer Law.

10. Intellectual property

10.1 All content, software, design, text, graphics and data on Veterans Compass is owned by or licensed to Veterans Compass and is protected by Australian copyright law.

10.2 You may not reproduce, distribute, modify or create derivative works from any content on Veterans Compass without our express written permission.

10.3 The Veterans Compass name, logo and compass mark are unregistered trademarks of Veterans Compass (ABN 15 908 938 833). You must not use our branding without written permission.

10.4 You retain ownership of documents you upload. By uploading documents you grant Veterans Compass a limited licence to process those documents for the purpose of providing the service to you.

11. Privacy and data

11.1 Our collection and handling of your personal information is governed by our Privacy Policy at veteranscompass.com.au/privacy.

11.2 By using Veterans Compass you consent to our collection, use and disclosure of your personal information as described in the Privacy Policy.

11.3 You consent to your uploaded documents being processed by Anthropic's Claude AI for extraction purposes as described in the Privacy Policy and the AI processing consent modal.

12. VETS Act and regulatory compliance

12.1 Veterans Compass is aware of the Veterans' Entitlements, Treatment and Support (Simplification and Harmonisation) Act 2024 (VETS Act) and the transition to the Military Rehabilitation and Compensation Act 2004 framework scheduled for 1 July 2026.

12.2 SOP matching results reference the applicable SOP for each condition. You should confirm with DVA or your advocate which legislative framework applies to your service dates and claim type.

12.3 Veterans Compass does not provide advice on which legislative framework applies to your specific circumstances.

13. Changes to terms

13.1 We may update these Terms at any time. We will notify you of material changes by email or by displaying a notice on the platform.

13.2 Your continued use of Veterans Compass after changes are posted constitutes acceptance of the updated Terms.

14. Termination

14.1 We may suspend or terminate your access to Veterans Compass at any time if you breach these Terms.

14.2 You may delete your account at any time. On deletion your personal information and uploaded documents will be permanently deleted within 30 days.

15. Governing law

15.1 These Terms are governed by the laws of New South Wales, Australia.

15.2 Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact

Veterans Compass

ABN 15 908 938 833

support@veteranscompass.com.au

veteranscompass.com.au

For privacy matters: privacy@veteranscompass.com.au

17. Consumer law notice

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.