How to Organise Your DVA Records and Service History

Why organisation matters

Most veterans don't have a single missing document — they have years of scattered information across providers, units and personal storage. The hard part isn't finding evidence; it's structuring it into something a third party can follow without re-reading every file.

Veterans Compass was built as a structured veteran workspace specifically for this — a calm place to upload records, extract key facts automatically, and organise timelines into a claim-ready format.

Medical records

Medical records form the diagnostic foundation of every claim. Aim to collect, for each condition:

• The formal diagnosis (clinician name, date, document)
• Treatment history and current medications
• Specialist reports, scans and investigations
• GP notes from when the condition first appeared

Service history

Service history connects your medical conditions to your time in uniform. Build a timeline that captures:

• Enlistment and discharge dates
• Units, ships and postings with approximate date ranges
• Promotions, role changes and major duties
• Training events and known incidents

Deployments

Deployments often carry the most relevant exposures and incidents. For each deployment, capture the operation, location, dates, role and any known events — even short notes are valuable when paired with service records.

Timelines

A single, unified timeline makes a claim dramatically easier to assess. Lay service events and medical events on the same timeline so the connection between exposure and onset is visible at a glance.

Evidence grouping

Group every document by condition rather than by source. Within each condition, order documents chronologically so the story flows from onset through treatment to current state.

Condition tracking

Track each condition as a small dossier of its own: diagnosis, service link, treatment, current impact, evidence list, gaps. This is how DVA reviews claims, and it's also how an advocate or doctor can engage with your case quickly.